fnatic Casino & Sportsbook Data Care
This page describes what we collect when you use fnatic and how we keep that data protected. We at fnatic take data security seriously because we understand that your personal information is sensitive. When you open an fnatic account, deposit funds, or place wagers, we collect information that enables us to operate the platform, comply with legal requirements, and prevent fraud. This privacy policy explains what we collect, how we use it, who we share it with, and what rights you have over your fnatic data.
Our fnatic data-handling practices follow standard privacy principles. We collect only the information we need to serve you, we store it securely, and we do not sell your data to marketing companies. We do share some information with payment processors, identity-verification partners, and other service providers essential to operating fnatic. This policy sets out the detail so you know exactly what happens to your information when you use our platform.
If you have questions about how fnatic handles your data, contact our support team via live chat, email, or in-app help. We're available 24/7 to answer privacy-related questions.
What Information We Collect on fnatic
We at fnatic collect information in several categories. First, we collect account information: your real name, date of birth, email address, phone number, and postal address. We collect this when you open a fnatic account and during account verification. Second, we collect financial information: payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account information), deposit and withdrawal history, and transaction records. Third, we collect identity documents during our KYC verification process—a photo of your ID (passport, national ID card, or driver's license) and a selfie to confirm your identity.
We also collect behavioral information on fnatic: which games you play, your wager history, your login times and device information, your IP address, and geographic location. We use this information to detect fraud, prevent bonus abuse, and personalize your fnatic experience. Finally, we collect communication records: messages you send to fnatic support, emails, live chat transcripts, and any disputes or complaints you file.
- Account Information
- We collect your name, date of birth, email, phone, and address when you open your fnatic account.
- Financial Information
- We collect payment method details and transaction records to process deposits and withdrawals on fnatic.
- Identity Documents
- We collect ID photos and selfies during fnatic KYC verification before your first withdrawal.
- Behavioral Information
- We collect your fnatic play history, login patterns, device info, and IP address to detect fraud and personalize your experience.
How We Use Your fnatic Data
We use the information we collect on fnatic for several purposes. First, we use it to operate your fnatic account—to process your deposits and withdrawals, manage your loyalty tier, calculate your weekly cashback, and handle your bonus eligibility. Second, we use it to verify your identity and prevent fraud. Our fnatic team compares your identity documents, monitors for suspicious patterns, and flags accounts that show signs of abuse (rapid deposits and withdrawals, unusual geographic logins, betting patterns that suggest collusion). Third, we use your fnatic data to comply with legal requirements, including money-laundering prevention and anti-fraud regulations.
We at fnatic also use your data to improve our platform. We analyze how you use fnatic games, what payment methods you prefer, and what times you're most active, so we can optimize our service. We may send you fnatic promotional communications—emails about new games, tournament schedules during Liga 1 or Piala AFF seasons, special offers during Idul Fitri or Idul Adha—but only if you've opted in. You can unsubscribe from fnatic marketing emails at any time by clicking the unsubscribe link in the email or updating your communication preferences in your fnatic account settings.
Who We Share Your fnatic Data With
We at fnatic share your data with third-party service providers who help us operate the platform. Our fnatic payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your financial information and transaction records. Our fnatic identity-verification partner receives your ID photo and selfie during KYC. Our fnatic anti-fraud provider receives your account activity and device information to detect suspicious patterns. These partners are contractually obligated to keep your fnatic data confidential and use it only for the purposes we specify.
We do not sell your fnatic personal data to marketing companies or data brokers. We may share anonymized or aggregated data (statistics about fnatic player behavior or preferences with personal identifiers removed) with our business partners to help improve our service. We may also disclose your fnatic data if required by law—for example, if a court order or government agency requests information about your account. In these cases, we will notify you unless legally prohibited from doing so.
Data Security and fnatic Storage
We at fnatic use industry-standard encryption and security protocols to protect your data. When you log into fnatic or submit sensitive information, our platform uses SSL/TLS encryption to protect the transmission. Our fnatic servers store your data in secure, access-controlled data centres. Only fnatic team members with a legitimate business need can access your personal information, and we maintain logs of all data access for security auditing.
Our fnatic data may be stored on servers located outside your jurisdiction. By using fnatic, you acknowledge that your data may be processed and stored in countries outside Indonesia. We have agreements in place with our data-storage partners to ensure your fnatic information receives protection equivalent to the standard you would expect locally. If you have concerns about data transferred outside your jurisdiction, contact our support team, and we can discuss your specific situation.
Cookies and fnatic Tracking Technology
We at fnatic use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small files stored on your device that help fnatic remember your login preference, track session activity, and identify you when you return. Our fnatic platform uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them). We also use pixel tags and analytics tools to measure how users interact with fnatic and what games are most popular.
You can control cookies in your browser settings—most browsers allow you to refuse cookies or alert you when a cookie is being set. Disabling cookies may limit fnatic functionality (for example, you may have to log in every time you visit), but you can still access our core services. Our fnatic analytics tools help us understand user behaviour so we can optimize fnatic for members in Jakarta, Surabaya, Bandung, Medan, and Semarang and other regions we serve.
Your Rights and Data Subject Requests on fnatic
You have rights regarding your fnatic personal data. You can request a copy of all information we hold about you—contact our support team and request a data subject access request (DSAR). We will compile your fnatic data and send it to you within a reasonable timeframe. You can also ask us to correct inaccurate fnatic information, such as if your address or phone number has changed. You have the right to request deletion of your fnatic data, though we may retain some information for legal or accounting purposes even after account closure.
We at fnatic respect your data rights. If you wish to exercise any of these rights—request access, correct information, or request deletion—contact our support team with your fnatic account details and specify what you're requesting. We will verify your identity and process your request without undue delay. If you're not satisfied with how we've handled your fnatic data, you may have the right to lodge a complaint with the relevant data-protection authority in your jurisdiction.
Data Retention and fnatic Account Closure
We at fnatic retain your data for as long as your account is active and for a period after account closure to comply with legal requirements and resolve any disputes. Your fnatic account data—name, email, contact history—is retained for at least three years after account closure to satisfy anti-money-laundering regulations. Your fnatic transaction records are retained for at least seven years for accounting and tax purposes. You can request account closure at any time by contacting our fnatic support team, and we will process your closure within a few business days.
Once your fnatic account is closed, we stop collecting new data about you. Existing fnatic data continues to be stored securely and protected under the same security measures. If you have specific questions about how long we retain particular types of your fnatic data, our support team can provide a detailed retention schedule.
Updates to Our fnatic Privacy Policy
We at fnatic may update this privacy policy from time to time to reflect changes in our data practices, legal requirements, or platform evolution. When we make material changes to our fnatic privacy policy, we will notify you by posting the updated policy on this page with an updated date and, if the change is significant, by sending you an email notification. Your continued use of fnatic after we post updated privacy terms means you accept the new policy. If you disagree with updated fnatic privacy terms, you should discontinue use of our platform.
If you have questions or concerns about our fnatic privacy practices, contact our support team. We're here to help clarify how we handle your data and address any privacy concerns you may have.